Shipping
We use Royal Mail UK which is a third party service to deliver all standard post, and as such we cannot be held responsible in part or in whole for any loss of parcels or damage caused by Royal Mail. We will always try to resolve any issues regarding shipping but we will not be held accountable. Our Royal Mail postal service is offered to all customers as standard. Orders are only dispatched when full cleared payments are made. We will NOT ship goods with pending payments. Orders are not dispatched over the weekend or bank holidays.
Standard Shipping & Free Shipping (where applicable) Is provided by Royal Mail Tracked 48 Service. Free shipping may be offered at our discretion. The standard delivery times for all Royal Mail Tracked 48 parcels is 2-4 working days but a maximum of 10 day's must be allowed as stated by Royal Mail.
International Deliveries are provided by DPD, DHL, UPS or Royal Mail International Tracked. Prices set for international shipping are the prices set by those companies and not by us. We try to keep these prices as low as possible and continuously check courier prices for the best price for our customers. Due to EU rules and regulations there may be a import tax or customs fee's to be paid by the customer on items arriving into European or international destinations, this is unfortunately out of our control. We are working with courier companies to reduce this but it is down to the destination countries customs and boarder control who impose these fee's.
*For all international orders it is the responsibility of you the customer to check with your local customs rules, some countries do not allow the import of E-Cigarette/Vaping products and/or items containing nicotine or goods associated with this. Therefore they will not allow this to enter the destination country and it will either be returned to sender (VLYP) or the item(s) will be destroyed by that countries customs. If the item(s) are returned to sender we will issue a refund for the goods once we are in possesion of them but we will not be able to refund the shipping cost as this would have already been paid. If the item(s) are destroyed/disposed of by the customs agency then we will not be able to issue any form of refunds. Because of this we strongly urge our international customers to make these checks prior to ordering from us.
*We are unable to ship to the USA as all vaping products and products associated with vaping are being refused by American Customs as a banned item.
**Please be aware that during busy periods like Black Friday & Cyber Monday, Xmas & New Year and so on, some services may be delayed. Although we will still ship orders out on time any delays caused due to Royal Mail or other couriers being busy are unfortunately out of our control. Please allow a few extra days for your parcel to arrive. We will not be able to issue refunds on shipping costs during these busy times.